COVID-19 update: How we are maintaining service & shipping levels

 

Dear Valued Customer,

The outbreak of coronavirus (COVID-19) continues to impact the movement of people and goods in a growing number of states.

Given the ever changing situation, we are providing the best possible, continued support to our customers in these unprecedented times.

Rest assured that during this challenging period, Second Step is doing everything we can to help you obtain the Gait Harness System therapy products you need to continue walking recovery efficiently (and without interruption) at home.

Details follow below:

  • Second Step products are 100% US made and manufactured.
  • As the high service manufacturer and distributor of the Gait Harness System standing and walking frame solution product line, we strive to remain open and help customers begin or stay on therapy tracks by maintaining our service and shipping levels.
  • We continue to review stock levels across our entire product range to ensure we have the equipment you need when you need it.
  • We’ve equipped customer support to work remotely while maintaining onsite teams in manufacturing and in our warehouses.
  • We are available to receive orders 24 hours a day, 365 days a year through our website at secondstepinc.com. You can  find and order products whenever you need them. Email us at Request Quote pricing prior to placing your order.
  • Our customer support team is here for limited telephone support Monday-Thursday 9 am-5 pm and Friday 9 am-3 pm ET at 1-877-299-STEP (7837). For quicker response times, email us at info@secondstepinc.com.

Finally, at Second Step we maintain close monitoring of the current COVID-19 situation and are taking advice from relevant groups and organizations. We continue to put the health and safety of our staff and customers first.

If there are any delays, we apologize. Thank you for your ongoing patience.

For more information on the virus and associated FAQs, you may refer to the WHO website:
https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

and review safety tips for caregivers:

https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/care-for-someone.html

With kind regards,

David Dubats
President, Second Step, Inc.

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The Second Step Gait Harness System is a solution to the problem of helping people safely learn to walk again after illness or injury.

If you have questions, call us at 877.299.STEP (7837) or email us at info@secondstepinc.com 
Learn more about the Second Step Gait Harness System helps clients walk again at www.secondstepinc.com 
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